Amazon Commerce Phone Catalog
Amazon Commerce Phone Catalog supports phone order processing from your catalog or website. The phone application's rich functionality enables your service personnel to process phone orders efficiently and make customized recommendations based on the purchasing behavior of specific customers and customers that have purchased selected products.
Amazon Commerce Phone Catalog offers:
- Phone ordering: Phone order processing capabilities for placing orders (payments, fulfillment options, shipping methods and other order-related information).
- Personalized recommendations:Amazon Commerce Phone Catalog can make personalized customer recommendations based on customer purchasing behavior across all sales channels.
- Channel unification: Inventory, accounts, and customer behavior are shared across all channels providing an excellent customer experience.
- Integration into Amazon Commerce Customer Service: Customer service associates trained on Amazon Commerce Customer Service do not need to learn a new application to use Amazon Commerce Phone. By logging on to the customer service application they can use Amazon Commerce Phone.
- Quick discovery and ordering tools: Products are discoverable using SKU or product ID number. If a catalog or SKU is available, Amazon Commerce Phone can easily order the item for the customer without extensive searching and browsing.
- Weekly metrics reporting: Recognize and motivate your associates using metrics and information on sales success by individual customer service associates. Amazon Commerce Phone Catalog is fully integrated with Amazon’s other multichannel commerce applications. This integration provides your customer service personnel with a 360° view of your inventory and customer information in one place, saving time and money, and increasing customer satisfaction.